Shipping & Returns
Information on processing, delivery, and how we handle issues with care.
At Still Waters Home Decor, each tapestry is produced with care and intention.
Our goal is to deliver artwork that brings calm and beauty into your home. The following information explains how orders are prepared, shipped, and handled if an issue occurs.
Order Processing
Typical processing within 1–3 business days after purchase. Once your order is confirmed, it moves into production.
Production Time
All tapestries are produced through our fulfillment partner after an order is placed. Production typically takes 2–5 business days before the item is shipped.
Shipping Timeframes
Typical delivery times: Variations may be dependent on carrier conditions.
- United States: 3–7 business days
- International: 7–14 business days
Order Fulfillment
We may share necessary order details with our fulfillment partners to produce and deliver your tapestry.
Returns & Exchanges
We offer a 30-day return window for items that arrive damaged or contain a manufacturing misprint.
Damaged or Misprinted Items
If your item arrives damaged or contains a printing error, contact us within 30 days of delivery.
Once reviewed, we will arrange for a replacement or refund when appropriate.
Once reviewed, we will arrange for a replacement or refund when appropriate.
Lost Packages
If tracking indicates your package was delivered but you have not received it, check with neighbors first, or contact us and we will investigate with the shipping carrier.
Contact for Support
stillwatershomedecor@gmail.com
We typically respond within 1–2 business days.