Frequently Asked Questions

Helpful information about ordering, shipping, and caring for your tapestry.

Ordering

What sizes are available?

Each tapestry comes in Medium and Large sizes. Exact dimensions are listed on each product page.

Can I modify or cancel my order?

Changes or cancellations are only possible shortly after purchase. Contact us quickly if you need to make adjustments.

Production & Craftsmanship

How are the tapestries made?

Our tapestries are woven on traditional looms for rich texture and quality.

Where are they produced?

All tapestries are made in the USA.

Are they made to order?

Yes, each piece is crafted specifically for your order.

Shipping

How long does shipping take?

Most orders arrive within 5–10 business days after production.

Is shipping free?

Yes, we offer free shipping within the U.S.

Returns & Exchanges

What if my tapestry arrives damaged?

Contact us within 7 days with a photo, and we'll make it right.

Can I return my order?

Returns are limited, but we'll work with you if there's an issue.

Care Instructions

How do I care for my tapestry?

Keep it in a dry area and gently dust or vacuum as needed.

Can I wash the tapestry?

Professional cleaning is recommended. Do not machine wash.